Last updated: 25 October 2026
This policy explains how Ridha Luxe uses information connected with our website, customer accounts and orders for jewellery, candles and gifts.
Information connected with your order
Checkout and account details can include your name, telephone number, email, billing and delivery addresses, selected products, purchase history and messages to our team. Technical information, such as your browser, device, IP address and website activity, may be recorded when you visit.
What we use it for
We use relevant details to fulfil purchases, arrange delivery, maintain your account, respond to enquiries, manage approved exchanges and investigate payment or website problems. We also use operational information to protect the store from misuse and improve the shopping experience. Promotional messages should only be sent with your agreement; you may ask us to stop them.
Payment processing
Online payments are handled by the payment provider shown at checkout, including Razorpay where available. Ridha Luxe receives transaction references and payment status needed to reconcile your order. We do not store your full payment-card number or card security code.
Cookies and external services
Cookies support sign-in, basket contents, security and saved preferences. Your browser can restrict or remove cookies, although doing so may affect checkout or account access. External features, including payment windows, maps, fonts or embedded media, may connect to their providers and are also subject to those providers’ privacy practices.
Who may receive information
We do not sell customer information. Details needed for an order may be shared with payment processors, delivery partners and service providers that operate or support the website. Information may also be disclosed when reasonably necessary to meet legal obligations or protect against fraud.
Storage and your choices
We retain information for the period needed to manage orders, support customers and meet applicable accounting or legal obligations. Contact us to request access, a correction or deletion. Some transaction records may need to be retained even after an account is closed. Please do not send passwords or full card details when contacting us.
Account security and children
Keep your account credentials private and tell us about suspected unauthorised access. No online service can promise absolute security. Purchases and account enquiries should be managed by adults; we do not intentionally request personal information directly from children.
Contact and policy updates
Changes to this policy will appear here with an updated date.
For help, use our contact page or WhatsApp +91 96436 19365. Ridha Luxe is based at Paras Villa, 178, Kanti Chandra Road, opposite Kisan Law College, Kanti Nagar, Bani Park, Jaipur, Rajasthan 302006, India.